Warranty policy and terms
| Item | Details |
|---|---|
| Introduction | Skyfull is committed to providing car care services to the highest quality standards, and this policy aims to clarify the customer’s rights, duties and responsibilities |
| Receipt and Delivery of Vehicles | Vehicle inspection and documentation of its condition upon receipt Disclosure of previous malfunctions or modifications Mandatory for the customer to sign the receipt form Approval of the documented condition The vehicle must be received within 24 hours of the expiry notice |
| Services Offered | Providing care, detailing, cleaning and protection services according to the packages The results vary according to the condition of the vehicle, the type of paint and the previous factors The company has the right to refuse any service that may cause damage to the vehicle |
| Warranty | Includes only the services provided within the selected package Does not include misuse, environmental conditions or third party interference The warranty period varies according to the type of service |
| Responsibility | The company bears direct damage resulting from an error during the service It does not bear mechanical or electrical failures that are not related to the service It does not bear the loss of belongings inside the vehicle |
| Payment and cancellation | Payment before the start of the service or upon receipt In case the customer cancels the appointment less than three hours before the specified service time, a cancellation fee will be charged as this time is related to the preparation of the team and the resources allocated to the service will not be refunded |
| Photo & Documentation Policy | Documenting the condition of the vehicle before and after service for quality purposes Photos are not published without the customer’s consent |
| Privacy | Maintain the confidentiality of customer data and not share it with third parties Use data only to improve service and communication |
| Service | Warranty Period | Maintenance | Uncovered Cases |
|---|---|---|---|
| Nano Ceramic – Two Layers | One year | Regular maintenance every 6 months | Wrong washing – Dense sand – Accidents – Chemicals – Lack of maintenance |
| Nano Ceramic – 4 Layers | 3 Years | Regular maintenance every 6 months | Same cases as above |
| Nano Ceramic – 6 Layers | 5 Years | Regular maintenance every 6 months | Same cases as above |
| Nano Ceramic Glass | One year | Regular maintenance every 6 months | Scratches from dirty areas – dense sand – misuse |
| Partial Paint Protection (PPF) | 10 Years | Annual Maintenance | High water pressure on the extremities – accidents |
| Half/Fore/Full Paint Protection | 10 Years | Annual Maintenance | Same cases as above |
| Interior Protection | By Service Type | By Service Type | Misuse – Chemicals |
| Windshield protection | — | — | — |
| Thermal Insulation (Shading) | Years (or depending on the type of film)5 | Requires no regular maintenance | Cases Not Covered Deliberate Scratches – Misuse – Moisture Gathering After Installation (Temporary) – Scratches of Wipes Due to Sand – Failure to Adhere to Regular Shading Ratios |