| Introduction |
Skyfull is committed to providing car care services to the highest quality standards. This policy aims to clarify the customer’s rights, duties, and responsibilities. |
| Receipt and Delivery of Vehicles |
Vehicle inspection and documentation upon receipt — Disclosure of previous malfunctions or modifications — Customer signature on the receipt form is mandatory — Approval of the documented condition — The vehicle must be collected within 24 hours of the completion notice. |
| Services Offered |
Providing care, detailing, cleaning, and protection services according to the selected packages — Results vary depending on the vehicle’s condition, paint type, and previous factors — The company has the right to refuse any service that may cause damage to the vehicle. |
| Warranty |
Warranty covers only the services included in the selected package — Does not cover misuse, environmental conditions, or third‑party interference — Warranty duration varies depending on the service type. |
| Responsibility |
The company is responsible for direct damage resulting from an error during service — Not responsible for mechanical or electrical failures unrelated to the service — Not responsible for loss of personal belongings inside the vehicle. |
| Payment and Cancellation |
Payment is required before service begins or upon vehicle collection — If the customer cancels less than three hours before the scheduled service time, a cancellation fee will be applied due to team preparation and allocated resources. |
| Photo & Documentation Policy |
Documenting the vehicle’s condition before and after service for quality purposes — Photos will not be published without the customer’s consent. |
| Privacy |
Maintain the confidentiality of customer data and do not share it with third parties — Data is used only to improve service and communication. |
